Frequently Asked Questions
How to help?
Our crew members can help with dis-assembly and reassembly of beds and other items, but having items disassembled ahead of time is a great way to speed up your move. Keep one small box aside until moving day – this is for hardware from around the home, and other small last-minute items.
How to speed up the moving process?
Especially for apartment moves, check in with your building managers (current and future) to see if you can reserve a loading dock or parking space for the moving truck. Also check to see if you can reserve an elevator. This greatly speeds up the moving process.
How to ensure a smooth moving process?
Update your inventory with us! We tailor each moving experience to fit our customers needs, so it’s important we have the most recent information. The inventory doesn’t need to be perfect, but check to be sure that the number of boxes and other items are close. If you have any extra-heavy items — over 200 pounds — or a piano, make sure it’s marked on the inventory.
Do I need to empty my dresser drawers?
It depends. If there are any breakable items in the drawers we recommend removing those item. If there are just clothes and soft items in the drawers there is no need.
Do I tip the movers?
Tipping is never expected, but always appreciated!
HOW DO I KNOW IF A MOVING COMPANY IS LEGITIMATE?
Ask for a certificate of insurance (COI). According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers.
HOW FAR IN ADVANCE SHOULD I BOOK MY MOVE?
To reserve your preferred moving date, we recommend booking at least one month ahead in the busy season (May to October) and two weeks ahead during the Winter and Spring months.
What payment methods are accepted?
We accept all major credit cards, cash or checks.
what is your weather Policy?
If we deem it unsafe for our moving and delivery crews and for our trucks to operate should snow or ice accumulates on the roads, we will reschedule the move. In some cases, we may be able to push back start times to give the roads a chance to thaw. If weather forces us to postpone scheduled service or delivery, we will make every effort to reschedule within 72 hours of the originally scheduled service or delivery. Scheduling is based on availability. We will contact all customers as soon as the possibility of any schedule change arises via phone call or our text-in line. If a deposit has been paid and we cannot reschedule within one week of the originally scheduled service, unless weather conditions persist, the customer may cancel and request the deposit be returned. If a weather-related cancellation pushes storage residency into a new month, we will not bill for the new month of storage provided the customer makes a good-faith effort to reschedule delivery.
What if I discover damaged or missing items?
Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture the day of the move. We will accept claims in writing within 3 (three) calendar days of your move day.
What items are not allowed on the moving truck?
- Aerosol cans
- Propane tanks
- Pressurized containers
- Corrosives, chemicals
- Lighter fluid
- Flammable liquids
- Paints, stains
- Firearms, ammunition
- Matches, fireworks
- Gas, kerosene
- Fire extinguishers
What items should I move myself?
- Any collections
- Credit cards
- Personal documents & records
- Hardware or small parts from any disassembly
- Deeds or mortgages
- Banking documentation
Our Truckee based local moving company will make your move easy on you. Let our team of professionals handle the heavy work!